Terms and Conditions

This page is the agreement between Lüks Casino and everyone who opens an account on the site. Registering, depositing money, placing a bet or claiming a bonus means you accept these conditions. If any clause of this text does not suit you, do not use the account.

What these conditions cover

The conditions apply to every page on the site: the home page, the casino lobby, slots, live casino, instant games, the sports section, the bonus page and the reward section. Three more documents are part of the same agreement: the Privacy Policy, Responsible Gaming and the Player Complaint Policy. Read these four texts together.

Conditions for opening an account

To open an account you must be at least 18 years old. The checkbox on the registration form asks you to declare it; if the declaration is untrue, every transaction that follows is void. Checking whether online betting is allowed where you are is also up to you.

• One account per person. One account per household, per device and per payment instrument as well.
• The name, phone number and email you enter must be yours and must be correct.
• An account opened with false details may be frozen, its bets voided and its balance held until the situation is clear.
• The account is personal. It cannot be sold, transferred or handed over for someone else to play on.

Your account and your login details

Registration is done with a phone number and you set a password. These details are yours alone: every action taken from your account is treated as taken by you. If you suspect that your password has fallen into someone else's hands, change it at once.

Completing the phone and email confirmation straight away is in your own interest. Confirmation lets us reach you about a withdrawal request, a security warning or an open complaint file. Before a withdrawal we may ask you to prove that the account really is yours.

Deposits and withdrawals

Balances, stakes and payments are processed in Turkish lira. Every payment method has its own minimum, processing time and cap; these are not fixed here, they are shown on screen at the moment of payment.

• Deposit only from an instrument registered in your own name. A deposit made from someone else's card or bank account may be returned and the account restricted.
• Withdrawals go back to the method you deposited with, as far as the provider allows.
• The balance is for play. It is not a savings account and earns no interest; an explanation may be asked for an amount deposited and then withdrawn without any play.
• A payment can stay pending on the provider's side. If that happens we tell you where the payment is.

Bonuses and wagering requirements

Every offer carries its own terms on the offer card, and those terms come before the general wording written here. The welcome package, deposit bonuses, free spins, the trial bonus, daily quests and sticker rewards all work this way. A promo code must be entered before the deposit it applies to.

Bonus money and winnings from a bonus become withdrawable only when the wagering tied to the offer is complete. If the same offer is taken more than once, or the wagering is closed with very low risk play or with bets that cancel each other out, the bonus and the winnings from it are taken back.

Sports betting

• A bet is struck at the moment it is accepted and at the odds shown at that moment. If the odds change while you confirm, the slip offers the new odds, not the old ones.
• Settlement follows the official result published by the organiser. If the official result is corrected, the settlement is corrected too.
• The stake is returned when an event is cancelled, postponed beyond a reasonable time, when a market was opened wrongly or the odds were plainly entered in error.
• The score, clock and statistics shown on the site are a guide; settlement is decided by the official record of the event.

Casino games

The games in the casino lobby, in slots, in live casino and in instant games belong to the studios named on those pages, and the outcome of every round is decided by the studio's own generator. Once a round has started, neither you nor we can influence its outcome.

When the connection drops, the tab closes or the phone goes to sleep, the round is settled from the provider's record; an unfinished round is usually waiting for you when you reopen the game. A round broken by an obvious fault is void together with anything it paid. Playing in demo mode costs no money and wins no money.

Behaviour that is not allowed

• Keeping more than one account or playing on an account belonging to someone else.
• Using bots, scripts or any kind of automated betting tool.
• Exploiting an error, a bonus granted twice or wrongly entered odds instead of reporting it.
• Starting a chargeback through the payment provider instead of opening a complaint file.
• Behaving aggressively towards the support team or other players.
• Using the site while under 18 or letting a child use your account.

If one of these clauses is breached, bets may be voided, bonuses taken back and the account restricted or closed. Money that was deposited properly and is not owed elsewhere is returned.

Changes and closing the account

These conditions may change. The version published on this page is the current one and applies from the moment it is published; a change that would affect a bonus you are already wagering is not applied to that bonus retroactively.

You can close your account whenever you wish; withdraw your real money balance first, because the bonus balance is lost when the account closes. If you would rather take a break than close it, the Responsible Gaming page explains limits, cooling off periods and self exclusion. A matter you disagree about belongs to the Player Complaint Policy process, not to a chargeback. To hold an account you must be 18 years old.