Before you sign up with Lüks Casino, it helps to know exactly what happens to your personal information: which pieces we collect, our reasons for processing them, how long each item stays on file, and who else might see it. Opening an account means you're accepting everything described here, and this document should be read together with our Terms and Conditions.
The Data We Gather
Three channels feed into the data we hold on you. You supply some of it yourself when signing up, our platform logs some automatically while you're active, and payment partners send us the rest once a transaction goes through. Buying personal data from outside vendors for marketing is something we simply don't do.
| Type of data | Why we collect it | Retention period |
|---|---|---|
| Phone number & email | So we can open your account, confirm each login, and stay in touch | Retained while your account stays open |
| Name & birth date | To check you're over the 18-year age threshold and that the account belongs to you | Retained for the legally required period |
| Payment details | Needed to handle your deposits and withdrawals | Retained for the legally required period |
| Betting & gameplay records | For settling bets, checking bonus wagering, and looking into complaints | Retained for the legally required period |
| IP address & device details | Helps with security and spotting fraud or duplicate accounts | Retained briefly after being logged |
| Support conversations | Needed to track a complaint through to resolution | Retained briefly after the case is closed |
| Cookie information | Keeps your session running and remembers your language and settings | Retained for as long as the cookie exists |
Reasons We Process It
- To fulfil our contract with you — opening your account, accepting wagers, handling payments.
- To meet legal obligations — checking age, verifying identity, keeping records.
- For our legitimate interests — stopping fraud, bots, and duplicate accounts.
- With your explicit consent — sending you bonus updates and promotional messages.
Consent for notifications can be pulled back whenever you like, and doing so won't shut down your account — it just turns off marketing messages.
About Cookies
Small files called cookies get stored in your browser. Without the essential ones, your session won't stay open and the platform simply won't function. There are also preference cookies, which hold onto your language and screen choices, and measurement cookies, which reveal aggregate usage patterns without ever pointing to a specific player.
Your browser settings let you delete or block cookies whenever you want — just know that blocking the essential ones means you won't be able to sign in.
Who Gets to See It
- Payment providers, limited to what's necessary for a given transaction.
- Game studios, so round results and bet records can be checked.
- Identity verification partners, to confirm your age and account ownership.
- Relevant authorities, whenever the law calls for it and only as far as requested.
Selling your data for advertising isn't something we do, and neither is renting out our customer lists. Any provider working with us handles your data strictly on our behalf and under our instructions.
How We Keep It Secure
Encryption protects everything sent between the site and your browser. Your password is hashed in a way that can't be reversed — meaning even our own support staff can't see it. Who can view what depends on their role: payment records are only visible to the payments team, and a complaint file is only visible to whoever is handling that case.
You play a part in account security too — steer clear of reusing your password on other sites, keep your verification code to yourself, and log out on devices that aren't yours.
What You're Entitled To
- A copy of the data we're holding on you.
- Corrections to anything inaccurate or incomplete.
- Deletion of data once it's no longer covered by a legal retention duty.
- The ability to object to marketing and pull back your consent.
Get in touch through support to make any of these requests. Closing your account won't wipe every record straight away — betting and payment history stays on file until the legally required period passes, then gets deleted. Self-exclusion records are kept until the exclusion period ends, which is how the exclusion stays effective; more on that is on the Responsible Gaming page. If a dispute comes up over how your data is processed, the Player Complaint Policy page explains what to do.
Policy Updates
We may update this policy from time to time. Whatever is live on this page is the current version and it takes effect the moment it's published. If an update expands what data we collect or who we share it with, we'll let you know at the contact address tied to your account.